Monday, 18 March 2013

Blog Post #4

Evaluating Intercultural Behavior




The key to effective intercultural communication is knowledge. It is important that people understand the potential problems that may arise from intercultural communication and make a conscious effort to overcome these problems. In this post, I shall share about an intercultural encounter I had to emphasize on how knowledge about the other culture is essential.
Four years ago, I went to Thailand for a holiday trip with my family. Shopping at Thailand was one of the highlights as the things there were generally cheaper. Being all excited and ready to strike good bargains at the street stalls, I began asking the stall owners politely with a smile for a lower price. However, the replies I received from the stall owners were frowning faces and phrases like “no, very cheap already” and “cannot discount”. From the intonations and facial expressions the stall owners gave, I thought they were very unhappy at me for haggling. As such, I got a little worried and upset at my failed shopping attempts.
Soon, as I stayed on a few more days, I realized that the Thais generally speak in this manner. They tend to sound whinier and the intonations they used were slightly different from us due to the native language they speak every day. As a result, I mistook them at the beginning of my trip for being disgruntled at me.
Towards the end of my trip, I picked up some Thai phrases and began speaking like them. This time round, the shop owners appeared friendlier to me while I bargain with them for a cheaper deal.
After returning to Singapore, I got very fascinated by the Thai language that I went to self-learn a little more on the language through the net. As I researched more, I actually found a video on Youtube of a Thai providing tips on how to bargain in Bangkok. He actually highlighted that our intonations and facial expressions used are very important. Relating to my first experience, the owners did not frown because she was angry, instead, it was an expression of friendliness during haggling. In addition, the Thai on Youtube also emphasized that we drag our words to sound whiny, because the whinier we sound, the more appealing it is to the owner as they take it as a friendly gesture.
I only found out after the trip that it is in the Thai culture that they love to haggle, and so do the Thai shopkeepers. Hence, from this post, I want to highlight that so long as we take the initiative to understand the culture of the other person or country, we can actually get a lot of fun out of immersing ourselves into their culture instead of receiving the wrong message and get offended.
Having a knowledge of different cultures and traditions will definitely help us go far in getting along with people from other cultures and in preventing any problems that may arise through incorrect interpretations. One should be patient and careful in intercultural exchanges, and not jumping to the conclusion that you know what is being thought and said.

9 comments:

  1. Hi Jieying!

    Thanks for sharing with us your shopping experience in Thailand. I find that one of the best ways to understand a different culture is to travel to the country and interact with the native there.

    To add on to your part on how people from different culture speak differently, there are also a few unspoken rules that are places in other countries. For example, if you start bargaining with the stall owner in Thailand, you are expected to buy the goods if they agree to your requested price. Not doing so will often result in heated argument. Therefore its always important to observe and ask before jumping into conclusion.

    On language side, "my failed shopping attempts" should be "my failed shopping attempt."

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    1. Hi Ian, yes I agree with you that we need to beware of the unspoken rules in a foreign land because different places have different practices and cultures!

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  2. Hi Jieying,

    Thank you for your post. It’s really intriguing to see that what we consider inappropriate in our culture is important to another. Your story reminds me of some restaurants which the owners are constantly swearing and insulting customers; yet those shops restaurant and many customers come there just to hear the insults. I also agree with Ian that we should travel to many countries to fully experience the wonderful diversity in cultures. I see that you had a really interesting experience in Thailand.

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  3. This is an excellent post, Jie Ying, one in which you clearly present the intercultural interaction, and then you go on to explain how your further exploration of the topic helped you unravel the meaning of what you had experienced. It's also interesting that you focus on haggling, as that is an act that clearly varies in its norms from place to place. Thank you for sharing this with us.

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    1. Hi Brad, it was really enjoyable to haggle in Thailand as the people there are more open to it, unlike anywhere else that I have been to where people could simply snap off with a really black face.

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  4. Hi Jieying,

    I think this is a great post! A pity you didn't find out about their culture before the trip. I am sure you'll enjoy your trip more with insights to their culture. Still, I agree that language can be a great obstacle especially for languages in which English our mother tongue has any affiliations with. This can make shopping really a chore and hassle. But it is really interesting what you found about the intonations used by the Thais. I never knew that. So, Im sure you'll enjoy your next trip to Thailand! :)

    Cheers,
    Aster

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    1. Hi Aster! Yes, the intonation thing is really fascinating! Now that you are on your way to the Middle East, I am sure you are going to be exposed to a wide array of cultures! Have fun!

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  5. Hi Jie ying!

    I think this is a great post that covers what we have discussed about on numerous occasions! About thailand, I agree about that manner of speech. For me, it can get a bit uncomfortable when I hear a lot of that sort of speech. One example was when I was on a cab ride in Thailand with the radio deejay going on in that manner of speech. Thankfully, I kept my comments to myself despite being stuck in a traffic jam in the middle of bangkok.

    Anyhow, thailand is a nice exotic place and please plan a trip there for us if you have the chance to!

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    1. Hi Austen! Yes yes!!! I want to go there again! If there is an opportunity I will call you along alright!? And I remember you told me about how uncomfortable you felt on the cab! I understand why, it is because of the high pitch nasal voice the Thais use!

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